Support
Breakdowns, maintenance, spare parts and technical questions. Tell us what happened and our service team takes it from there.
Machine stopped right now?
Open a request so everything is on record, then call us or message us on WhatsApp with the request number.
How it works
Tell us what happened, with the machine's serial number and photos or a short video if you can.
You get a request number at once, and a private link to follow it by email.
The service team answers by email and on your request page. If a visit is needed, we agree the date with you.
When it's fixed, you close the request and rate our service.
How fast we respond
Targets count working hours only: Sunday–Thursday, 9:00–17:00 (Cairo). The clock pauses while we wait for your answer.
| Your machine | First response | Target to resolve |
|---|---|---|
| Stopped: production is down | 2 working hours | 1 working day |
| Running, but with a problem | 4 working hours | 2 working days |
| A question or planned work | 1 working day | 5 working days |
These are targets for our first answer and for the fix. Parts or a site visit can take longer, and we keep you informed on your request page.
What helps us help you
- The serial number from the machine's nameplate
- Photos of the problem and of any message on the control panel
- A short video of the machine running (up to 200 MB)
- What you have tried so far
Talk to the service team
- WhatsApp+20 101 375 2163
- Sales And Support+20 101 375 2163
- Head Of Technical Sector+20 120 883 0492
- Emailinfo@pernoscal.com
- Address10th of Ramadan City, Al-Sharqia, Egypt
- Working hoursSunday–Thursday, 9:00–17:00 (Cairo)
Services
- Maintenance & repairFault finding and repair for hydraulic presses, balers and power units, to get a stopped machine running and keep a running one stable.
- Engineering designCustom hydraulic system design: cylinders, pumps, valves, frame and controls sized for your application before any steel is cut.
- Engineering consultingAn engineer's review of your existing hydraulic equipment, with practical steps to improve performance and lower operating cost.
- Technical supportOngoing technical support for Pernoscal machines: operating questions, troubleshooting, spare-part requests and follow-up until the issue is closed.
- Installation & commissioningInstallation and start-up of new machines at your site: positioning, hydraulic and electrical connection, first run with your material, and handover to your team.
- Cylinder repairRepair and rebuild of hydraulic cylinders, including imported ones: inspection, new seals, rod and tube repair or replacement, and a pressure test before return.